Refund policy

30-Day Issue Policy

We have a 30-day issue policy. If something is wrong with your order, contact us within 30 days of delivery and we will make it right.

What We Cover

Every MNDFRME product is made to order through our print-on-demand partner, Printify. We can help if:

• your item arrives damaged;
• your item has a manufacturing defect; or
• you receive an incorrect item.

If we or our fulfillment partner send you something different from what you ordered, such as a different size or colour from your order confirmation, that is an incorrect item and we will correct it.

How to Report an Issue

Please inspect your order when it arrives.

Email hello@mndfrme.com within 30 days of delivery with your order number and clear photos that show the issue.

If your item is damaged or faulty, you do not normally need to send it back. We will review your photos and let you know the outcome.

Issues reported without first contacting us cannot be processed.

Print Placement

Prints are applied by machine, so placement can vary from the original design position by approximately 0.5 inch. A print within that range is not considered a manufacturing defect.

What We Cannot Accept

Because each product is made specifically for your order, we cannot accept returns, refunds or exchanges solely because:

• you changed your mind or no longer want the item;
• an incorrect size was selected at checkout;
• an incorrect colour was selected at checkout; or
• the print placement falls within the approximately 0.5-inch production tolerance described above.

Please choose your size and colour carefully before placing your order.

Replacements and Refunds

If we approve your claim, we will arrange a replacement or issue a refund.

We do not offer direct exchanges.

Approved refunds are issued by MNDFRME to your original payment method. Your bank or payment provider may take additional time to process and display the refund after it has been issued.

Orders That Have Not Arrived

If your order has not arrived, please see the “Lost or Missing Orders” section of our Shipping Policy.

Questions

If you have any questions about an order or potential issue, contact us at hello@mndfrme.com and we will help.